REFUND POLICY

Customer Care

Returns
 

Our goal is to always provide our customers with high quality products at competitive prices. Customer satisfaction is our #1 priority. All items we carry are inspected before dispatch to ensure the quality and condition of the items being shipped. Our Customer Support Team is at your service any time.
 

Should you find any item to be defective or damaged, the item must be shipped back within 7 business days after receiving the return authorization number. Although we check all merchandise for defects or damages prior to shipping it out, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects and meets their expectations. Intimate apparel, damaged goods due to customer use or negligence, items with their tags detached or missing, and/or otherwise used items can not be refunded.

 

ALL RETURNS MUST BE APPROVED BY OUR CUSTOMER SERVICE.

For approval and a Return Authorization Number please Contact US quoting your order number, product code (found on the invoice), reason for return and attach photo or video of the items you'd like to return showing the damages or defects within 7 days of receiving the goods.

  • All items should be returned in their original condition and packaging.

  • No returns will be accepted without prior approval.

 

RETURNS ADDRESS:

ETM Global Solutions

151 W. Chocolate Ave

Suite 45, #61

Hershey, PA 17033

 

All returns will be processed after our Returns Department inspects and verifies the condition of the item. Return credits are processed and granted in approximately five to seven business days after the item is received by the Returns Department. Shipping charges are not refundable.

 

Refunds/Store Credit

 

  • A full refund will be issued only towards irregular merchandise. Please notice that 3% PayPal cancellation fee will be deducted from any cancelation or refund request.

  • Refunds can take 3-10 working days to reflect in your account, depending on your banks accepting process.

  • Sale items or reduced price items are neither returnable nor refundable.

  • In case of a refused package or wrong shipping address, return shipping fee will be deducted.

  • A store credit will be issued to your account.

 

Authorized claims/returns will be credited in the full amount of merchandise price as soon as the returned items are received and all proper steps have been applied. Please note that we are unable to grant refunds/credit if Customers fail to request and receive prior authorization to return items.

  • If you prefer to have a store credit, it will be applied to your next order.

  • If you exchange your return, shipping fees will apply to your exchange.

  • If you were not satisfied with the merchandise and decide to return it, you will be charged a return fee and issued a store credit.

 

*All CLEARANCE, BLACK FRIDAY SALE  ITEMS ARE FINAL SALE.